Privacy Policy

1. Who We Are

Maverick Male Grooming is a men's grooming and barbering business located at 4 Chelmsford Gardens, Ilford, IG1 3ND, United Kingdom. We operate the website at https://maverickmalegrooming.com.

For the purposes of UK GDPR, we are the data controller in relation to the personal data collected through this website and through our business operations.

2. What Information We Collect

We may collect the following types of personal information:

• Contact details: your name, email address, and telephone number, provided when you contact us or book an appointment.
• Enquiry content: the content of messages you send via our contact form, including any grooming or service preferences you share.
• Website usage data: technical information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages. This is collected through cookies and analytics tools.

We do not collect sensitive personal data (such as health information) through this website unless you volunteer it in a message to us. Any such information is handled with appropriate care and not stored beyond what is necessary to respond to your enquiry.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to enquiries and booking requests submitted through our contact form.
• To provide and improve our services.
• To communicate with you about appointments, including confirmation and reminders where relevant.
• To understand how our website is being used and to improve user experience.
• To comply with legal obligations that apply to our business.

We will not use your data for direct marketing purposes without your explicit consent.

4. Legal Basis for Processing

Under UK GDPR, we need a lawful basis to process your personal data. The bases we rely on are:

• Legitimate interests: responding to enquiries and communications you have initiated.
• Consent: where you have given consent, such as agreeing to your data being used when submitting a contact form.
• Contractual necessity: processing information needed to fulfil a service or booking.
• Legal obligation: where we are required to process data to comply with a legal requirement.

5. Cookies

Our website uses cookies. Cookies are small text files stored on your device when you visit a website. We use cookies for the following purposes:

• Essential cookies: necessary for the website to function correctly.
• Analytics cookies: to understand how visitors use our website. This helps us improve the site over time.

You can control and delete cookies through your browser settings. Blocking cookies may affect your experience on certain websites. Our cookie consent banner, shown on first visit, allows you to manage your preferences.

6. Third-Party Services

Our website may use third-party services that collect data on our behalf or their own, including:

• Google Analytics: for website usage analysis. Google may process data in accordance with their own privacy policies. You can opt out via Google's opt-out tool.
• Google Maps: used to display our location on the contact page. Google's privacy policy applies to data processed through Maps.
• Google reCAPTCHA: used on our contact form to prevent automated spam submissions. Google may process the data entered.

We do not sell your personal data to third parties.

7. Data Retention

We retain personal data only for as long as necessary for the purposes set out in this policy, unless a longer retention period is required or permitted by law. Contact enquiry data is typically retained for up to 12 months. We review data regularly and securely delete data that is no longer needed.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may ask us to correct inaccurate data.
• Right to erasure: in certain circumstances, you may request that we delete your data.
• Right to restrict processing: you may request that we limit how we use your data.
• Right to data portability: in some circumstances, you may request that we transfer your data to you or a third party in a machine-readable format.
• Right to object: you may object to processing based on legitimate interests.
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within one month.

9. Security

We take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information. Our website uses HTTPS encryption for data transmitted between your browser and our servers. Access to contact data is restricted to authorised personnel only.

No data transmission over the internet is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any third-party websites you visit.

11. Complaints

If you believe your data protection rights have been infringed, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.

We would appreciate the opportunity to address any concerns before you contact the ICO, so please get in touch with us first.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when it was last revised. Continued use of our website following any update constitutes your acceptance of the revised policy.

13. Contact

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Maverick Male Grooming
4 Chelmsford Gardens
Ilford, IG1 3ND
United Kingdom
Email: [email protected]
Phone: +44 070 2682 7972